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Help

If you have any questions about shopping online at Top Gifts, you may be able to find the answers using the links below.  We have tried to feature the most frequently asked questions (FAQs) that our customers typically ask us.  If your questions are not answered, please contact us, and we will do our utmost to answer them.

Help, information and FAQs on Personalised Photo Calendars

Q: How do I order Personalised Photo Calendars?
Q:
 What discounts are available for bulk calendar orders?
Q: How do I send you my photos?
Q: What quality do the digital photos have to be to give good results on calendars?
Q: Which image file formats do you support?
Q: How can I order different personalised calendars without paying multiple P+P charges?
Q: Can I use portrait (tall) and landscape (wide) photos on personalised photo calendars?
Q: Do I need to send you the photos again if I want to later order more copies of a calendar?




Postage and delivery information
No matter how many items you order, postage and packaging is a flat charge of £3.49p per order, or free if you spend over £100. The current postage charge is always shown when you view your shopping basket.

Delivery of  your goods will normally be within 5-7 working days.  If you require your order to be delivered sooner, please let us know and we will endeavour to meet your request.




How do I order Personalised Photo Calendars?

    • To create a personalised calendar, enter your personalisation text for the calendar.  This can include the calendar name / title, the monthly photo captions to go underneath each month's photo and any special dates, such as birthdays, anniversaries etc(if required).  These can be entered in the text entry boxes on the relevant calendar page you are ordering, and then click the 'Add to Basket' button.  This will take you to the basket / shopping cart view.  If you want to order more than 1 copy of the calendar, simply change the Qty no in the box shown and click 'Update Cart'.
    • Once you have finished shopping, please checkout by clicking on the checkoutView Basket button at the top of the page.  Next, enter your name & address and shipping details and finally pay using any of the payment methods to complete your purchase.  You can choose to pay by online methods such as PayPal or Google Checkout or alternatively you can order online but pay offline by cheque or bank transfer.  Full intructions and details are given as you select the relevant options during the checkout process.

    • You will then receive an order confirmation email, which will include your Order Number.  Simply reply to this order confirmation email with the relevant photos as attachments to the email.  Further detailed instructions on how to attach photos and will be provided in the order confirmation email itself. 

If you have ordered personalised photo calendars, you will need to send us your digital photos.  Prepare the photos to email to us by naming the photos as the month names (i.e. "cover.jpg", "January.jpg", "February.jpg" etc).  If your photos are too big to all go in 1 x email, multiples emails (i.e 1 photo per email) can be sent until all photos have been emailed.  Many internet service providers place limits on the size of attachments on emails, so we advise customers to send 1 photo per email.  Please remember to either reply to the order confirmation email or quote your Order Number (this can be found in your order confirmation email) in all communications to us, so that we can know which photos belong to each customer's order.

If you have ordered other photo products or multiple personalised photo calendars (i.e. more than 1 type of photo calendar, or combinations of calendars and Photo Mugs, for example), please make sure that you inform us in your reply email which items are to have which photos used with them. Please note that some internet providers limit the file sizes of attachments for emails. If you have any trouble sending your digital photos by email then please try sending fewer attachments per email, repeating the process until we have received all of your photos.

<<Back          << return to the top of this help page          go to Photo Calendars>>



How can I order different personalised calendars without paying multiple P+P charges?
In this case, you would:

1.    Enter all the personalisation text into the text entry box areas on your chosen calendar page. These text entries will be your calendar title, personalised text to go under each month’s photo, and optionally up to 7 special dates (such as birthdays, anniversaries etc) in the supplied boxes.  Once happy, click add to basket.  In the basket view, you can then change the Qty if you wish to order multiple copies of that calendar.
2.    Click “CONTINUE SHOPPING” and go back to your chosen calendar page again, and perform step 1 for as many different calendars you want.  Therefore, when you checkout, you will only pay 1 x £3.49 postage charge.

<<Back          << return to the top of this help page          go to Photo Calendars>>



What quality do the digital photos have to be to give good results on calendars?
Fortunately, pretty much all digitial cameras these days take perfectly good enough photos to be used on photo calendars.  If you are using digital photos that originally came from a mobile phone, or perhaps were scanned into your computer from traditional "old" photographs etc, then the general rule of thumb here is that if the photo looks acceptable on screen at the size it will be "blown up" on a calendar (i.e. half of the page on an A4 / A3 calendar), then it will be fine for reproduction on a calendar.  In terms of what quality of digital camera will give good results, then any digital camera with 1.3 megapixels or above are fine.

Photos that are under 50Kb in size will tend to give poorer quality prints.  If you would like us to confirm whether or not a photo is suitable, please
send it to us by email and we will advise, without any further obligation.

<<Back          << return to the top of this help page          go to Photo Calendars>>



Which image file formats do you support?

Although most digital cameras create photos in the JPG (i.e. filename.jpg) format, we are also happy to accept photos in any of the following formats:

    • JPG format.  These files have a extension of .jpg
    • GIF (CompuServe Graphics Interchange) format.  These files have an extension of .gif
    • BMP (Windows or OS/2 bitmap) format.  These files have a extension of .bmp
    • PNG (Portable Network Graphics) format.  These files have a extension of .png
    • WMF (Windows Meta File) format.  These files have a extension of .wmf
    • PDF (Portable Document File) format.  These files have a extension of .pdf
    • PSD (Photoshop) format.  These files have a extension of .psd
    • RAW (Raw File) format.  These files have a extension of .raw

There are many more different types of file format that we can support, too numerous to list here.  If you would like us to confirm the suitability of a particular file format, please send it to us by email and we will advise as appropriate.

<<Back          << return to the top of this help page          go to Photo Calendars>>


Can I use portrait (tall) and landscape (wide) photos on personalised photo calendars?
Yes, absolutely.  You can also use a mix / combination of portrait and landscape photos within 1 calendar.  Our automated calendar creation process automatically scales your digital photos to fit in the 'photo area' on each calendar page.

<<Back          << return to the top of this help page          go to Photo Calendars>>



Do I need to send you the photos again if I want to later order more copies of a calendar?
No you don't.  Simply place another order on the website and reply to the order confirmation email that you receive, quoting the Order Number of your original order.

<<Back          << return to the top of this help page          go to Photo Calendars>>



What discounts are available for bulk calendar orders?

Free customisation!buy bulk calendars Huge discounts!


The following additional discounts and services are available completely FREE on all customised calendar orders of 50 or more:
  • Huge discounts of up to 70% off.
  • Our team will work with you to customise the calendar design to your exact requirements by adding your company address, web address, telephone number and any other information you require on each page!

Additional discounts and services are available completely FREE on all customised bulk calendar orders of 50 calendars or more.  Huge discounts of up to 70% off (see price chart at the top of this page) are available when placing bulk calendar orders, with prices starting from £2.21 per calendar.  Our team will work with you to customise the calendar design to your exact requirements by adding your company address, web address, telephone number and any other information you require on each page, in addition to the standard calendar options (monthly photos, captions and special dates).  No restrictions, no limits.  Printing will only commence after you have approved the Adobe PDF design we send you by email.  There is no extra charge for this service - the price you pay is as detailed in the price chart below.

No other product can compete with a calendar, which will be used and seen each day by your customers & prospects. Have your logos and business messages subconsciously reaching your audience with each glance of the calendar. A useful marketing product and corporate gift rolled into one - the perfect combination. The ultimate, yet affordable 365 day a year advertisement!

For a free, no obligation A3 sample calendar, click here , or for an A4 sample calendar, click here, and we will post one out to you for consideration, without any further obligation.  If you have any other specific questions, please contact us - we will be delighted to give you further information.  To place a bulk calendar order, simply fill in the standard personalised calendar details using the text entry boxes on the relevant calendar page, checkout and reply to the order confirmation email with your photos and special instructions for your unique calendar design.  We will then contact you by email regarding the calendar design, and then begin the process of emailing you the proofs via Adobe PDF files, making amendments and adding content and per your requirements until you are happy with the design.

Bulk calendar prices are as follows:

CALENDAR QTY A4 PRICE A3 PRICE
1-9 £9.99 £13.49
10-19

£8.99

£11.49

20-29

£7.80

£10.49

30-49

£7.24

£8.94

50-75 £6.92 £8.77
76-99 £6.67 £7.98
100-199 £5.54 £6.60
200-299 £4.91 £5.81
300-399 £3.97 £4.64
400-499 £3.19 £3.96
500-999 £2.96 £3.66
1,000 - 1,999 £2.46 £2.92
+ 2,000

£2.21

£2.81

<<Back          << return to the top of this help page          go to Photo Calendars>>



Testimonials
At the bottom of each product page, any customer can 'Write an online review' on that product and give it a star score out of 5 (1 being bad, 5 being excellent).  This is important in a several ways - it helps us at Top Gifts to understand what we are doing right (or wrong!), but equally importantly also helps our potential new customers to make an informed and considered decision about the product.  We firmly believe that a recommendation from a previous customer is worth it's weight in gold, and we are delighted when we receive positive feedback.  Here is a small selection of our customer feedback:

''My Dad was chuffed to bits when he received his calendar. Thanks ever so much!! 5 out of 5 stars !''
5 out of 5 stars
Sandra from Carlisle

''I think the calendars are great. The process of being able to email pictures to you instead of having to supply a disc made the whole thing easy and fast - all round superb!''
5 out of 5 stars
Julie from Peterborough

''My Dad was chuffed to bits when he received his calendar. Thanks ever so much!! 5 out of 5 stars !''
5 out of 5 stars
Sandra from Carlisle

''Just wanted to say thank you very much for making such a good job of the calendars I ordered. The photos have come out really well.''
5 out of 5 stars
Samantha from Hampton

''Hi! Calendars arrived today-thank you for your excellent service. The printing quality is superb. I will be recommending you to my Photography club friends.''
5 out of 5 stars
Judy from Sheringham

''Thank you for my calendar received this morning. it is superb and i am absolutely delighted.''
5 out of 5 stars
Roy Jones from Newcastle

''Hi, Received calendar and my Dad was made up – it’s fantastic, Thanks for doing a professional job so quickly!''
5 out of 5 stars
Julie Ward from Harrogate

''My two calanders arrived and are so cool - going to get two more exactly the same. Thanks so much, they really are great & more orders will follow.''
5 out of 5 stars
Lorraine from Cambridge

''Just to say thank you for doing a great job with the 4 calendars - everybody loves them. They arrived in time and really made everyone very happy!''
5 out of 5 stars
Helena from Cardiff

''Goods received in good order. Thank you for your prompt and efficient service. Well done!''
4 out of 5 stars
Clive from Fleetwood

'''This is to thank you for your excellent service. I am very impressed with your customer care. Thanks for sending me my items before the date I requested.''
5 out of 5 stars
Ruby Shah from Derby

'''Thank you for the calendars. We are very pleased with them and also your speedy turn-around time.''
5 out of 5 stars
Maureen from Bedford

'''Hi - I just wanted to say that I've received the calenders and they are brilliant. I can't wait to see my family's faces - thank you for your kind and caring attention.''
5 out of 5 stars
Jean from Gloucester

'''Thank you very much for my personalised calendars they arrived this morning as promised and I am very pleased with them. The service I received from you has been first class.''
5 out of 5 stars
Carole Broom from Bristol

'''Hi - the calendars have arrived and they are FANTASTIC! I really do appreciate all that you have done - the end result is well worth it. Have a great Xmas & New Year.''
5 out of 5 stars
Cassi from Slough

'''Just writing to say how much I liked the calendars and how impressed I was. Ordered on the evening of the 14th, they had arrived on the 18th in plenty of time for Christmas.''
5 out of 5 stars
Carol from Burton on Trent

'''We found your site after trying to use a well known supermarket's online calendar. After 3 hours of trying to upload pictures we gave up! A web search led us to you.''
5 out of 5 stars
Sarah from Hereford

'''I received my calendars today - I am very very impressed with both the quality of the calendars and the speed with which you have turned this around.''
5 out of 5 stars
Tracey from Reedham

'''Hello, just a quick note to thank you for the great job you have made of our order and a very impressive delivery speed!''
5 out of 5 stars
Clare from Sudbury

'''I would like to thank you for working on my order so quickly. I received my calendar today and I am very happy with the result. I am sure it will be a great Christmas gift.''
5 out of 5 stars
Agata from Bournemouth

'''Calendars have arrived-they are absolutely wonderful and a beautiful way for all our relatives to have a lasting memory of Douglas and Shelley successes.''
5 out of 5 stars
Margaret from Wilmington

'''Just wanted to say that I have received my calendars and am soo pleased with them. I will definitely be recommending you to friends and family!''
4 out of 5 stars
Teresa from Dagenham

<< return to the top of this help page



Ideas for fundraising
Many different organisations and groups have used Top Gifts to help raise funds for their charity or good cause.  Below are a number of fundraising ideas for photo calendars and other products:

Sports Clubs
This includes any sport whether it be your local football team, cricket or rugby team or even a team that you follow. This adds to the identity and loyalty of your club via it's supporters and members, and can provide much needed funds.  Our customised bulk calendar service allows you to create a unique fundraising product for your club.

Fundraising
What better way to raise money for your good cause ? Again, this creates loyalty, spirit and more importantly funds for any club or association. Our personalised fundraising calendars are great for fundraising in these ways and is proving to be be popular with schools, schools associations, universities, churches, youth clubs, guide & scout movements & charity associations.  A great way of fundraising for your good cause. 

Business / brand awareness and reach / PR and publicity
Establish your business further with something new and different.
Get rid of the vouchers and the custom pen sets, use something more visible.
Promote your company or initiative with customised calendars for all, use this as a promotional driver to gain the edge for your business. 

A calendar places your message in the best of all advertising locations; a place on the wall where your message will be prominent for 365 days a year. No other form of advertising media or marketing can claim this kind of cost effective exposure.  A calendar stands alone, and it doesn't have to compete with other adverts in magazines or directories.  Some unique opportunities arise from selling your very own customised calendar, such as:
  • Constant exposure - people use their calendar every day, and each time they do, they see your company’s message.
  • Personal - it's like buying space on the recipient's wall.
  • Economical - there's no wasted coverage as you control the distribution, only giving / selling to whoever you want.
  • Calendars offer the best value advertising / marketing available today. You control the appearance, the photos, any optional advertising and even allows total customisation of the ‘special reminders’ over any of the 365 days.  We find that this is particularly useful for fundraising events as any other activities can be placed on the dates of the calendars for the year ahead.

<<Back          << return to the top of this help page          go to Photo Calendars>>

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